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23rd April 2018

Privacy Policy

Last modified 26th April 2018

This privacy policy explains how RFM Group and its subsidiary companies uses any personal information we collect about you when you use this website. 

What information we collect

Contact information such as name, email address and telephone number

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers 

How we will use the information

We require your information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails or SMS about new products, special offers or other information which we think you may find interesting using the email address or phone number which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests

When submitting a form on this website, the submitted data is sent to us. We use this data to contact you in relation to your enquiry. Access to data we collect is limited to the members of our staff who require that data to perform their duties.

We use your information collected from the website to personalise your repeat visits to our website.

In addition to any circumstances described above, we may share any data we collect if we are required to share data with the legal authorities to fulfil our obligations under the law.

If we wish to access or share your data in any way not described in this privacy policy, we will contact you beforehand and only proceed with your explicit consent.

RFM Group and its subsidiary companies will never share your information for marketing purposes with companies outside the RFM Group.


We would like to send you information by email or SMS about products and services of RFM Group and its subsidiary companies which may be of interest to you. If you wish to update your preferences, you can do this at any time. Please click here.

You have the right at any time to stop us from contacting you for marketing purposes, please Click Here.

You can also unsubscribe at any time by clicking the unsubscribe link at the bottom of our promotional emails. 

Access to your Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at our contact details below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your website.

Other Websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to this privacy policy

RFM Group may change this policy from time to time by updating this page so you should regularly check this page to ensure that you are happy with any changes. 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: proactive@rfm-group.com

By post: RFM Group Head Office, Glenewes House, Gateway Drive, Yeadon, Leeds, LS19 7XY

Company Information

Company Registration Number:

Company Vat Number:

Registered officer:
26-28 New Road Side
LS19 6HN


Each page is properly grouped with headings - if your browser or reader has a "headings-reading mode" or equivalent, you can use this to skip through the major sections of any page.

This mode can also help with using the site navigation bar - the navbar is a hierarchical list, with nested lists (sub-menus) inside; it has a level-two heading Site navigation just before it, while each of the top-level links is a level-three heading.

Keyboard navigation for screenreaders and other serial browsers
For screenreaders and other serial browsers, all the links, forms and text on this site should be as accessible with the keyboard (or equivalent pointing/actuating device) as they are with the mouse. You can navigate using Tab and Enter, or whatever commands you would normally use. Groups of related links are generally organised into lists.

Custom keyboard navigation for graphical browsers
In any Mozilla browser, Safari 1.2, or Windows Internet Explorer 5 or 6: Press F12 to jump onto the navbar, then move around the menus with the arrow keys. You can activate a link by pressing Enter as normal, or jump back onto the page with F12 again.

In Opera 7 or later: You can move around the navbar and menus using the A and Q [anchor navigation] keys, or using Spatial Navigation (hold down Shift then use the arrow keys to move around the page in two-dimensions; support for spatial navigation is not perfect, but it's pretty good). You can activate a link by pressing the Enter key as normal.

In Opera 8: You can also navigate the menus using relevant voice commands, such as "previous/next link", "open link", and the "move" commands of spatial navigation.

In Konqueror 3.2 or later: You can move around the navbar and menus using the Tab key, and activate a link with the Enter key as normal.

In other browsers you can still navigate the main bar using Tab and Enter, or whatever keystrokes you would normally use.

Links + Downloads.